SUPPORT POLICY
Unlimited support to fix "bugs" is provided and there are no restrictions on answering questions but please read all the documentation first (read-me.doc and faq.doc) . 

Why can we offer support at no charge? Because the product is stable and we charge for upgrades separately.

Local customizations, beyond the standard product, to handle requirements specific to an individual establishment are the responsibility of the user.

Improvements to InnReserve continue on an ongoing basis and new features are described on this web site as they become available. Because InnReserve is customizable, and it's design can be changed by the user, upgrades are handled on a case by case basis.

Upgrades are initiated by the request of the user, normally because they want one of the newer features they have seen on this web site. The charge for an upgrade is $150, this includes migrating existing reservation data and the InnReserve set up data for you. Work involved in porting any customizations would be done by the user or quoted separately.

Jeff, 

Thank you so much for helping me with my problem. Everything is working fine now. Thank you also for the very swift and professional manner in which you responded to my dilema. Your InnReserve program is the best and easiest that I have seen. It has and will be recommended to others I know. 

Best Regards, Dennis