90 DAY SUPPORT POLICY

90 free support following a new purchase or upgrade is included with the product. During these 90 days there are no restrictions on answering questions but please read all the information in the readme.doc and try the "Help" button first.  

Local customizations, beyond the standard product, to handle requirements specific to an individual establishment are the responsibility of the user.

Improvements to InnReserve continue on an ongoing basis and new features are described on this web site as they become available. Because InnReserve is customizable, and it's design can be changed by the user, upgrades are handled on a case by case basis.

Upgrades are initiated by the request of the user, normally because they want one of the newer features they have seen on this web site. The charge for an upgrade is $150, this includes migrating existing reservation data and the InnReserve set up data for you. Work involved in porting any customizations would be done by the user or quoted separately.

Support Beyond 90 Days requires an annual support agreement of $100 orderable on the order page or is available at a $100 / hour rate.

User Comment

Thank you so much for helping me with my problem. Everything is working fine now. Thank you also for the very swift and professional manner in which you responded to my dilema. Your InnReserve program is the best and easiest that I have seen. It has and will be recommended to others I know.